Of the installations, the two that stood out for me couldn’t have been more different. A whole wall was given over to a series of letters to various companies beginning “Dear Sir/Madam, My name is Harriet Lowther…” where she went on to praise everyday objects that she enjoyed – from her favourite brands of sweets to the Glasgow Subway. Also displayed were the replies that she got from harassed consumer departments, a mixture of bewilderment, corporate speak and genuine joy. Some were very funny (and she also seems to have got a lot of vouchers and freebies!). My favourite was her rather panicky second letter to Jessop’s, the camera people, in which she was alarmed that they were ‘investigating’ her comments! Sweet and funny, but also a worthy reminder of how people are quick to complain but very slow to praise.

For full article please see: http://dezji.wordpress.com/2009/06/18/1265/